Parker Heights Apartments manager launches overdue repairs and advice

The management company that oversees Parker Heights Apartments has implemented repairs after The Post reported residents’ complaints about the complex’s unsanitary conditions and poor maintenance.

There are new developments regarding the Parker Heights apartments and the “utter squalor” the residents lived in.

The Post reported in June that residents of the Section 8 property faced unsafe and unsanitary living conditions. Residents’ stories and images described the mold, structural disrepair and water bug infestations that some tenants have faced for years. Maintenance has also received complaints about slow and inadequate service and entering apartments unannounced or while tenants are away.

At the time, residents struggled to get the help they needed. Now the property management is taking steps to improve the condition of the apartments.
Jamie Hunt, a tenant from Parker Heights, said maintenance fixed her unit’s issues two weeks after the initial story broke. Hunt was dealing with mold and a broken bathroom.

“When the story came out, that’s when they wanted to fix the roof. That’s when they wanted to come over and make sure my dishwasher was working,” she said. “They cleaned my bathroom ceiling, which needed to be done. I just started seeing the maintenance people in the last month. At first, I didn’t see them at all.

As for the roof, Hunt said it was a recent project due to tenants complaining about rain entering their units.

Jill Cross, regional property manager under The Access Group, said the roof repairs are the start of recently approved renovations. As the buildings are older (the complex was built in 1969), the property needed to be improved.

Aside from the roof, Cross said the parking lots were recently repaved and once exterior maintenance is complete, the plan is to take care of the interior. This includes replacing bathrooms, vanities, flooring, tubs, and any other unit-specific needs. She expects the process to be completed within the next year.

Despite the measures taken by the property management, there is still work to be done. Hunt said other than the few things they fixed for her, everything else is “still the same”, including trash on the property outside of apartment buildings and minimal communication with the property manager Kam Parson.

“She had called me when the reporter came out to see if there were any changes (or) if they had done something,” Hunt said, “But other than that, I haven’t heard from anyone . I saw nobody.

Parson did not comment on what updates, if any, were made, but Cross shared his views on how communication between tenants and management was handled.

Cross said she had direct communication with Parson and noted that residents didn’t always go directly to management for unit issues. Sometimes tenants report problems elsewhere, which goes against what they are supposed to do if they need emergency services. According to Cross, residents are expected to call as soon as possible or notify management through a tenant portal on the property’s website.

Regarding maintenance, Cross said residents are supposed to be notified before work begins and complaints from workers entering tenants unannounced were not. This conclusion came after a conversation with maintenance workers to ensure they were following the policy.

Hunt said she hasn’t had any recent issues with maintenance performing undue service, but “pretty sure” calling them has forced them to do their jobs differently.

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